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Policies & Procedures
TCHA’s current library of policies and procedures is testimony to the effort and commitment which has been put in to constantly improve our performance and our service delivery to our customers. Every effort has been taken to ensure that a wide subject area is covered, ensuring that we have reference and guidance for a variety of topics.
The list of policies and procedures given below include the rules TCHA has adopted from the National Housing Federation’s Model Rules 1998, Financial Regulations & Procedures (including a recently reviewed and updated Financial Procedures Manual), Maintenance Policy & Procedures, Complaints Policy & Procedure, Tenant Consultation & Participation Policy, Equal Opportunities Policy, Health & Safety Policy & Procedures and our Aims and Objectives.
The policies and procedures are reviewed regularly, which ensures that as and when the need arises, individual documents are updated accordingly to comply with any changes in legislation or regulation. We are constantly on the lookout for any legislative changes, and consult our tenants on a regular basis, which is further strengthened with two tenant representatives sitting on the Board.
Copies of all of the policies and procedures listed below are available on request from head office:
Unit 2, Fountayne Business Centre, Broad Lane, London N15 4AG
Tel. 020 8493 7160
Fax. 020 8493 7161
Email: director@tamilhousing.org.uk
Policy No. |
Policy Title |
Last Reviewed |
| No. 1. |
Financial Regulations & Procedures |
17-06-04 |
| No. 2. |
Allocations Policy |
12-05-05 |
| No. 3. |
Rent Setting & Service Charge Policy |
17-11-05 |
| No. 4. |
Arrears Control Policy & Procedure |
12-05-05 |
| No. 5. |
Repair and Maintenance Policy |
04-11-04 |
| No. 6. |
Complaints Policy & Procedures |
10-02-05 |
| No. 7. |
Neighbour Dispute Policy |
12-05-05 |
| No. 8. |
Resident Consultation & Participation Policy |
23-05-06 |
| No. 9. |
Equality & Diversity Policy |
16-04-03 |
| No. 10. |
Code of Conduct for Board Members |
13-10-05 |
| No. 11. |
Staff Code of Conduct |
10-02-05 |
| No. 12. |
Standing Orders for Board Meetings |
13-10-05 |
| No. 13. |
Duties & Responsibilities of Board Members |
13-10-05 |
| No. 14. |
Residents Handbook |
23-03-06 |
| No. 15. |
Employee Handbook |
27-01-05 (F&PSC) |
| No. 16. |
Health & Safety Policy & Procedures |
17-11-05 |
| No. 17. |
Move-On Policy |
17-11-05 |
| No. 18. |
Supervision Policy & Procedures |
23-03-06 |
| No. 19. |
Volunteer Policy |
23-03-06 |
| No. 20. |
Staff Appraisals Policy & Procedures |
23-03-06 |
| No. 21. |
Confidentiality & Access to Information Policy |
17-11-05 |
| No. 22. |
Compensation Policy |
17-11-05 |
| No. 23. |
Transfer Policy |
23-03-06 |
| No. 24. |
Mission Statement |
17-11-05 |
| No. 25. |
Tenants' Service Guarantee |
17-11-05 |
| No. 26. |
Recruitment, Selection & Appointment Policy & Procedures |
23-03-06 |
| No. 27. |
Confidential Reporting & Whistleblowing Policy |
23-09-99 |
| No. 28. |
Policy on Receipt and Offering of Gifts & Hospitality |
23-03-06 |
| No. 29. |
Harassment Policy & Procedures |
23-03-06 |
| No. 30. |
Shareholders' Membership Policy |
12-05-05 |
| No. 32. |
Board Membership Policy |
13-10-05 |
| No. 33. |
Director's Delegated Authority |
13-10-05 |
| No. 34. |
Finance and Personnel Sub-committee Membership and Terms of Reference |
13-10-05 |
| No. 35. |
Housing Sub-committee Membership and Terms of Reference |
13-10-05 |
| No. 36. |
Staff Charter |
23-03-06 |
| No. 37. |
Procedures on Suspected Abandonment of Property |
23-03-06 |
| No. 38. |
Abuse Policy |
23-03-06 |
| No. 39. |
Lone Worker Policy |
17-06-04 |
| No. 40. |
Reserves Policy |
17-06-04 |
| No. 41. |
Tackling Anti-Social Behaviour Policy |
04-11-04 |
| No. 42. |
Reconciliation Policy |
12-05-05 |
| No. 43. |
Customer Care Policy (Residents) |
12-05-05 |
| No. 44. |
Payment Policy |
12-05-05 |
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